fa9990's Privacy Policy

1 What Information We Collect

1.1 Information You Provide Directly

During registration and account management, you provide us directly with the following information:

• Full name and date of birth
• Valid mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers and bank account details
• Your chosen password (stored in encrypted form)

1.2 Automatically Collected Information

When you browse our site, certain information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited and time spent on the site
• Cookies and local storage data
• Referring website information

1.3 Transaction Information

Deposit, withdrawal, and betting activity history is stored securely in our systems. This information is used for account protection, fraud prevention, and ensuring responsible gaming.

2 How We Use Your Information

fa9990 uses your information for the following purposes:

2.1 Service Delivery and Account Management

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses, rewards, and cashback
• Ensuring gaming and betting services

2.2 Security and Compliance

• Verifying identity and preventing fraudulent activity
• Monitoring accounts for unusual transactions
• Addressing cybersecurity threats
• Verifying 21+ age requirement and ensuring responsible gaming

2.3 Communication and Customer Support

• Sending important account-related notifications
• Providing support via live chat
• Informing you about promotional offers and bonuses (subject to your consent)

2.4 Service Improvement

We analyze user behavior to continuously improve our platform, game layout, and user experience. This analysis is always conducted in a confidential and aggregated manner.

3 Data Storage and Security

3.1 Security Measures

fa9990 uses industry-standard technology to protect your information:

• SSL Encryption: All data transmissions are secured through SSL/TLS protocols.
• Encrypted Storage: Sensitive information — especially passwords and payment data — is stored with strong encryption.
• Access Controls: Only authorized personnel can access the information they need.
• Regular Security Audits: Our systems undergo regular security testing.
• Firewall and Intrusion Detection: Advanced firewall systems are active to prevent unauthorized access.

3.2 Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for as long as necessary to meet legal obligations, resolve disputes, or prevent fraud.

4 Data Sharing Policy

fa9990 never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with trusted partners to facilitate payment processing (bKash, Nagad, Rocket, Upay, bank transfers), technical support, and customer service. These partners are bound by contract under our privacy policy.

4.2 Legal Obligations

We may be required to provide information in response to a valid order from a court or regulatory authority under applicable law in Bangladesh.

4.3 Fraud Prevention

Necessary information may be exchanged with verification bodies to prevent fraudulent activity, money laundering, or other illegal conduct.

4.4 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new owner. In such a case, we will notify you in advance and the new owner will be required to follow standards equivalent to this privacy policy.

5 Cookies and Tracking Technologies

5.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. fa9990 uses cookies for the following reasons:

• Maintaining your login state and managing sessions
• Remembering your preferences and settings
• Monitoring and improving site performance
• Detecting security threats

5.2 Managing Cookies

You can disable cookies through your browser settings. Please note that disabling cookies may limit some site functionality, particularly login and session management.

6 Your Rights and Choices

As a user of fa9990, you have the following rights:

6.1 Right to Access Your Information

You can request to know what information we hold about you at any time. We generally respond to such requests within 30 business days.

6.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you can request a correction by contacting us via live chat or at [email protected].

6.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can unsubscribe at any time. However, we cannot stop sending essential account and security notifications.

6.4 Right to Close Your Account

You may request to close your fa9990 account at any time. After closure, all information except what is legally required will be deleted within the designated timeframe.

7 Protection of Children and Minors

fa9990 is strictly prohibited for anyone under 21 years of age. Our platform operates exclusively for adults aged 21 and above.

We verify age during registration and do not knowingly collect information from anyone under 21. If we learn that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].

8 International Data Transfers

Our servers and data processing facilities may be located in various countries. Even if your information is transferred outside your country, we ensure that equivalent protections under this privacy policy are maintained in all cases.

For international data transfers, we follow recognized legal frameworks and include data protection terms in our agreements with third parties.

9 Policy Changes and Updates

fa9990 reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Publish the updated policy on this page and change the "Last Updated" date at the top of the page.
• Notify registered users of the changes by email.
• Display a notice on the platform for important changes.

Continued use of the platform after an update will be considered acceptance of the new policy. If you do not agree with the new policy, please contact us or request to close your account.

10 Third-Party Links and Services

Game providers on fa9990 — such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt — operate as part of our platform. The following applies when using their services:

• Each game provider may have its own data processing policy.
• Game-related transaction information is handled securely.
• Third-party payment gateways (bKash, Nagad, Rocket, Upay) are governed by their own privacy policies.

We ensure through contractual agreements with our partners that they handle your information appropriately.

11 Responsible Gaming and Data Protection

As part of our responsible gaming program, we monitor user gaming behavior. This information is used in complete confidence and is intended to:

• Identify unusual or addictive gaming patterns
• Implement self-set limits and break requests
• Provide support and resource information when needed

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: