🛡️ Safe Gaming

fa9990's Commitment to Responsible Gaming

fa9990 believes that gaming should be enjoyable — not stressful. Our responsible gaming tools and guidelines help you enjoy the experience safely.

Safe and Responsible Gaming
21+
Age Restriction is Mandatory

Participation at fa9990 is permitted only for those aged 21 and above. Underage individuals are not allowed to open an account or play games, and this rule is strictly enforced.

Why Responsible Gaming Matters

Online gaming is an enjoyable form of entertainment for many people. However, like any entertainment, it should be enjoyed within limits. At fa9990, we place responsible gaming as our top priority. Our responsible gaming policy ensures that every player has a safe, balanced, and enjoyable experience.

Gambling addiction is a real problem that can have harmful effects on personal, family, and financial life. fa9990 provides various protective tools and support services for players in Bangladesh, available to use at any time.

Remember: Gaming should be a form of entertainment — not a source of income or a solution to financial problems. Only play with money you can afford to lose without it affecting your daily life.

Our Protective Tools

Set Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account. Reducing a limit takes effect immediately, and a 72-hour cooling-off period applies when increasing one.

Minimum deposit ৳500

Self-Exclusion Feature

If you feel that gaming is getting out of your control, use the self-exclusion option. You can deactivate your account for 30 days, 6 months, or permanently. No marketing messages will be sent during this period either.

Time-Out Feature

If you want to take a short break, set a time-out from 24 hours up to 6 weeks. During this time you will not be able to play any games or place bets, but your account will remain active.

Reality Check Reminder

A reminder message will appear at set intervals so you know how long you have been playing and how much you have won or lost. This helps you make informed decisions.

Set Bet Limits

Set a limit on how much you bet in each session. If you reach that limit, the system will automatically warn you and stop you if needed.

24/7 Support Service

Our live chat support team is available around the clock in Bengali. If you feel that you or someone you know needs help, contact us at any time.

Recognise the Signs of Problem Gaming

Ask yourself these questions to ensure responsible gaming. If any of the signs below apply to your life, please contact our support team or take a break:

Warning signs: If any of the following situations feel familiar, it may be a sign of a problem.
  • Repeatedly placing more bets to try to recover lost money ("chasing losses")
  • Wanting to stop gaming but being unable to, or repeatedly failing to do so
  • Losing focus on family, friends, or work because of gaming
  • Playing with money set aside for everyday expenses
  • Lying to family or close ones about gaming
  • Turning to gaming to escape stress, anxiety, or depression
  • Taking on debt or spending savings because of gaming

How to Use the Protective Tools

1

Log in to your account

Log in to fa9990 and go to your profile or account settings page. Look for the "Responsible Gaming" section there.

2

Choose the tool that suits you

Deposit limits, time-outs, self-exclusion, or reality checks — select the tool that works best for you and set the required values.

3

Confirm the changes

Reducing limits or activating a break takes effect immediately. A 72-hour cooling-off period applies for increasing limits — this prevents decisions made on impulse.

4

Get support if needed

If you have trouble with the settings or need immediate assistance, contact our 24/7 live chat. Our Bengali-speaking team is always ready to help.

Tips for Healthy and Enjoyable Gaming

Follow these tips to ensure a responsible gaming experience at fa9990:

  • Set a budget: Decide how much you will spend before each session and stick to that limit.
  • Respect time limits: Decide in advance how long you will play. Set a timer and take a break when the time is up.
  • Play for fun: Gaming is entertainment — not a way to make money. Treat every bet as a cost of entertainment.
  • Keep a clear head: Do not play when you are stressed or have been drinking. Make decisions with a calm and clear mind.
  • Take regular breaks: Take breaks during long sessions. Get up and walk around, drink some water, or spend time with family.
  • Keep up other activities: Maintain a balance between hobbies, social life, and work. Do not let gaming become the centre of your life.
  • Do not try to quickly recover lost money: Attempting to recover losses usually leads to even greater losses.

Protection for Minors

At fa9990, only those aged 21 and above may play games and place bets. Age is verified during account registration. If there is any suspicion that an underage person is using an account, we suspend that account immediately.

Advice for parents: If there are underage members in your household, use parental control software on your devices. Keep your account password and login details secure and do not share them with anyone.

fa9990 itself follows several verification processes. Identity verification and age confirmation are mandatory for every account. Those aged 18 to 20 may not use this platform either — it is open only to those aged 21 and above.

If You Need Help

If you have any concerns about gaming, contact us. We will support you while protecting your privacy.

Live Chat Support

Our Bengali-speaking support team is active 24 hours a day, 7 days a week on live chat. You will receive an immediate response.

Email Support

To share more details about a problem, email us:
[email protected]

Confidentiality Guaranteed

All information related to your responsible gaming is completely confidential. You will receive support without any judgment.

Frequently Asked Questions

Yes, all responsible gaming tools at fa9990 — such as deposit limits, time-outs, self-exclusion, and reality checks — are completely free to use. To use them, log in to your account and go to the Settings section.

Self-exclusion cannot be reversed before the set period has ended. Once the period is over, you may contact the support team to request reactivation of your account. In the case of permanent self-exclusion, the account remains closed indefinitely.

No, deposit limits apply only to adding new funds to your account. Your ability to withdraw winnings or existing account balance will not be affected. The minimum withdrawal amount is ৳500.

Yes, you must be 21 years of age or older to play games and place bets at fa9990. Age is verified during account registration. Accounts belonging to underage individuals are closed immediately.

Yes, however a 72-hour cooling-off period applies when you request an increase. This waiting period is intentionally in place to prevent impulsive decisions. Reducing a limit always takes effect immediately.

For immediate help, use our 24/7 live chat — our Bengali-speaking team is always available. If you want to share more details, email us at [email protected]. We provide support without judgment and keep your information completely confidential.

Enjoy fa9990 Responsibly

fa9990 is always by your side with a commitment to safe gaming. Play responsibly across all our sections — cricket betting, slots, or casino.

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